Disclaimer
"Talk to a Listenr" Disclaimer
Service Provision Clarification
At Listenr, it is important to clarify that we do not provide counselling, psychotherapy, or any form of clinical mental health services. Listenr operates solely as a listening platform facilitated by trained volunteers who offer empathetic and non-judgmental support through active listening. All conversations conducted via our platform are handled with strict confidentiality and in accordance with applicable data protection and privacy standards.
Recommendation for Professional Support
If you are seeking professional mental health support, counselling, or therapy, we strongly encourage you to consult a licensed or certified mental health practitioner. The Listenr website provides links and contact information for verified helplines and professional mental health resources that may assist you in obtaining appropriate care.
Emergency Situations Protocol
If you are experiencing suicidal thoughts, self-harm tendencies, or any form of mental health crisis, please contact an emergency helpline or local emergency services immediately. Listenr does not provide crisis intervention or emergency services. Your safety and well-being remain our utmost priority.
Service Usage Guidelines
The services offered by Listenr are not intended for emergency use. While we make reasonable efforts to ensure the quality, reliability, and accessibility of our services, we do not warrant that the services will be uninterrupted, error-free, or free from inaccuracies. All services are provided on an “as is” and “as available” basis without any express or implied warranties, including but not limited to fitness for a particular purpose or merchantability.
Personal Information Disclosure Disclaimer
Any personal information voluntarily disclosed by a customer to a Listenr agent shall be at the sole discretion and personal risk of the customer. Listenr does not require or mandate the sharing of any personal, identifiable, or sensitive information during interactions. Furthermore, Listenr agents are strictly prohibited from requesting or collecting personal information from users under any circumstance. Users are advised to exercise discretion and avoid sharing identifiable data during sessions.
Limitation of Liability
To the fullest extent permitted by applicable law, Listenr and its affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, or goodwill, resulting from or related to the use of our services. In all cases, the total aggregate liability of Listenr and its affiliates for any claims arising under these terms shall not exceed the total amount paid by you for the services in question or, if applicable, the re-provision of such services.
Unforeseeable Loss Disclaimer
Under no circumstances shall Listenr or its affiliates be held liable for any loss or damage that could not have been reasonably foreseen. By continuing to access or use our services, you acknowledge and accept these limitations and disclaimers as binding conditions of your engagement with Listenr.