Privacy Policy

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This Privacy Policy explains how Listenr collects, uses, discloses, and stores personal information ("Personal Information") provided through our website and mobile application (collectively, the “Services”). Please review this Privacy Policy carefully. For any questions or clarifications, contact us at support@listenr.in.

1. Acceptance of the Privacy Policy

By submitting your Personal Information through our Services, you consent to its collection, processing, and use as described in this Privacy Policy. Your continued use of the Services signifies your acceptance of both this Privacy Policy and our Terms of Use.

2. Effective Date and Policy Updates

The effective date of this Privacy Policy is indicated at the top. Listenr reserves the right to amend this Policy as necessary or as required by law. Substantial updates will be communicated to registered users via email and posted on our website. Continued use of the Services after updates take effect constitutes acceptance of the revised version, which supersedes all prior policies.

3. Personal Information We Collect

To deliver our Services, Listenr collects certain categories of Personal Information, including but not limited to:

• Name, email address, phone number, location, date of birth, and mailing address.

• Demographic data such as age, gender, race, ethnicity, primary language, sexual orientation, disability status, and veteran status.

• Health-related information or medical history shared during use of the Services.

• Device and interaction data related to your Service usage.

Anonymized data that cannot identify an individual is not considered Personal Information.

Quality Review: We may periodically review chat, videos and voice transcripts Listenr agent ( when flagged ) for quality assurance, safety, and prevention of misuse. Aggregated and anonymized data may also be used for research and development while upholding strict privacy and confidentiality standards. 

Accessing Services: Providing Personal Information is required for account creation, therapy sessions, wellness programs, and other platform interactions.

Examples of Data Collection:

• Account Setup: Personal details collected for registration and account management.

• Paid Services: Billing details (e.g., name, address, credit card information) for payment processing.

• Listener and Therapist Applications: Applicants must provide Personal Information, which is securely stored. Additional privacy terms apply to applicants.

• Mental Health Services: Information shared during sessions or while using therapeutic tools.

• Public Forums or Chats: Information voluntarily disclosed in public areas may be visible to others. We discourage sharing sensitive details in such spaces.

• Log Data: Usage data collected for engagement analytics and service optimization.

• Surveys & Assessments: Optional participation to improve content and Services.

• Information Requests: Data provided when subscribing to updates or communications from Listenr.

• Technical Support: Information shared when contacting support for assistance.

4. Cookies and Tracking Technologies

Listenr uses cookies, IP tracking, and pixel tags to enhance service functionality, security, and user experience.

Purpose of Cookies:

• Enabling service functionality.

• Securing browsing sessions.

• Collecting analytical and demographic data.

• Remembering user preferences.

Pixel tags track engagement with web pages and emails to improve performance and communication efficiency.

5. Purpose of Collecting Personal Information

We may use Personal Information for the following purposes:

• Operating and enhancing our Services.

• Communicating updates, promotions, or relevant notifications.

• Maintaining information and network security.

• Providing customer and technical support.

• Ensuring compliance with laws and protecting user welfare.

6. Sharing of Personal Information

We may share Personal Information under the following circumstances:

• Third-Party Service Providers: Shared with trusted vendors providing hosting, data management, payment processing, customer support, and analytics—subject to confidentiality obligations.

• Therapists: Information may be shared with licensed therapists to facilitate care when users engage therapy services.

• Healthcare Providers: If referred by a healthcare professional, necessary details may be shared to coordinate care.

• Legal Obligations: Disclosures may occur in response to lawful requests, court orders, or regulatory requirements.

• Safety Concerns: Information may be provided to law enforcement if there is reasonable belief of risk to personal or public safety.

• Business Transfers: Data may be transferred during mergers, reorganizations, or acquisitions.

• Anonymized Data: De-identified data may be aggregated for research and reporting purposes.

7. Data Security

Listenr employs administrative, technical, and physical safeguards to protect Personal Information.

• Encryption: All transmissions are secured using SSL encryption; stored data is encrypted and access-controlled.

• Firewalls & Role-Based Access: Systems are secured with multi-layered controls.

• User Responsibility: Users are responsible for safeguarding their passwords and credentials.

• Unauthorized Access: Attempting to access restricted areas without authorization is prohibited.

• Incident Response: Services may be suspended temporarily if a security breach is suspected.

8. Data Retention

Personal Information is retained as long as your account is active or necessary to fulfill service obligations.

• Private messages: retained up to 1 year.

• Group chats: retained up to 30 days.

• Forum posts: retained at the discretion of moderators.
  Accounts inactive for over one year may have data purged at Listenr’s discretion.

9. Third-Party Links

Our Services may include links to third-party websites or tools. Listenr is not responsible for the content, policies, or data practices of these entities. Users engaging with third-party services do so at their own discretion and should review respective privacy policies.

10. Nondiscrimination

Listenr upholds a strict policy against discrimination based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, gender expression, or military status in all activities and operations.

11. Children’s Data

Listenr complies with the Children’s Online Privacy Protection Act (COPPA).

• Services are intended for users aged 18 years and above.

• Users aged 13–17 may participate only with verified parental consent.

• If a user under 18 provides Personal Information without consent, Listenr will promptly delete the data.

12. Therapists as Mandated Reporters

Therapists are legally required to report suspected abuse of children or vulnerable adults. Personal Information disclosed during therapy sessions is voluntary and only shared when imminent harm to self or others is evident.

13. Our Role as Data Controller

Listenr acts as the Data Controller for Personal Information collected through its Services, determining how and why data is processed. Third parties acting under our instructions serve as Data Processors, handling information solely for authorized purposes.

14. Legal Bases for Processing Personal Information

We process data based on one or more of the following legal grounds:

• Fulfilling contractual obligations.

• Obtaining explicit user consent.

• Complying with legal and regulatory obligations.

• Protecting vital interests.

• Performing tasks in the public interest.

• Pursuing legitimate business interests.

15. Marketing Communications

We may contact users for marketing or service-related updates in accordance with applicable law. Communications are based on consent or legitimate interest and limited to topics relevant to prior engagement. Users may opt out of direct marketing at any time.

16. Individual Rights

Users have the right to:

• Access, correct, or delete their Personal Information.

• Restrict or object to processing.

• Request data portability to another provider, where feasible.

Requests must be submitted to support@listenr.in. Listenr may verify user identity before acting on such requests. Certain limitations apply where retention is required by law or necessary for operational integrity.

17. Notices and Contact Information

For questions, feedback, or to exercise your privacy rights, please contact the Listenr Privacy Officer at:
📧 support@listenr.in

Effective Date: 1st October 2025

Listenr remains committed to protecting your privacy and ensuring transparency in all aspects of data collection and processing.